The processes Duvo actually runs.
Finance, supply chain, and sales all have the same problem: the signal is visible, but the follow-through still depends on memory, inboxes, portals, spreadsheets, and whoever has time.
Finance
Cash moves slower when the case never gets built.
Finance teams know where value leaks. The delay is in retrieving the reason, comparing records across systems, chasing the other side, and writing the result back cleanly.
The work sounds administrative until it ties up working capital, breaks payment discipline, or turns a valid dispute into an automatic write-off.
What this team cares about
Trade deductions and disputes
The deduction landed. The dispute case still needs to be built.
AR teams know where value leaks. When claims arrive in volume, the work stalls because someone still has to retrieve the reason, assemble the case, chase the response, and update the ledger manually.
Outcome
More cash recovered, fewer under-threshold write-offs, cleaner reason codes.
Case type
Deduction dispute case = one deduction packaged, submitted or logged for write-off, with outcome tracked and evidence stored.
Best for
What Duvo executes
Duvo finds the proof, calls or submits the dispute, tracks it to closure, and keeps AR current.
- Calls retailer AP or dispute contacts to confirm the reason and next action
- Builds the dispute case from invoices, claims, and supporting documents
- Submits the case and tracks promise-to-pay, rejection, or write-off decisions
- Updates AR with reason codes, timestamps, and supporting evidence
Runs through
Low-value claims do not have to default to write-off. Ambiguous cases pause for finance review with the evidence already assembled.
See case details
What Duvo executes
Duvo finds the proof, calls or submits the dispute, tracks it to closure, and keeps AR current.
- Calls retailer AP or dispute contacts to confirm the reason and next action
- Builds the dispute case from invoices, claims, and supporting documents
- Submits the case and tracks promise-to-pay, rejection, or write-off decisions
- Updates AR with reason codes, timestamps, and supporting evidence
Runs through
Low-value claims do not have to default to write-off. Ambiguous cases pause for finance review with the evidence already assembled.
Invoice reconciliation
The numbers do not match. Three teams end up in the same huddle.
A small mismatch earlier in the process turns into a larger invoice exception later. Teams compare invoices, ERP records, portals, and email trails just to work out what was agreed.
Outcome
Faster reconciliation, fewer late-payment exceptions, less month-end drag.
Case type
Invoice reconciliation case = one mismatch traced to source, resolved, and written back with rationale.
Best for
What Duvo executes
Duvo compares the records, finds the break, routes judgement only where needed, and closes the audit trail.
- Compares invoices, ERP entries, portal records, and commercial correspondence
- Finds the mismatch source and missing evidence
- Routes the exception to finance, sales, or supply only when judgement is required
- Writes the resolution and supporting rationale back into the record
Runs through
The case can stop for commercial judgement, then resume with the full context instead of restarting the investigation.
See case details
What Duvo executes
Duvo compares the records, finds the break, routes judgement only where needed, and closes the audit trail.
- Compares invoices, ERP entries, portal records, and commercial correspondence
- Finds the mismatch source and missing evidence
- Routes the exception to finance, sales, or supply only when judgement is required
- Writes the resolution and supporting rationale back into the record
Runs through
The case can stop for commercial judgement, then resume with the full context instead of restarting the investigation.
Payment-term and due-date follow-through
Paying on time should be routine. It turns into a manual chase.
Good payment terms depend on consistent execution. Teams miss the window when approvals, missing fields, or inbox follow-up stall the payment run and supplier trust erodes.
Outcome
Cleaner payment discipline, fewer breaches, stronger working-capital control, and better leverage on terms.
Case type
Due-date exception case = one invoice or approval path moved to readiness before terms are breached.
Best for
What Duvo executes
Duvo watches the due-date queue, chases the missing step, and keeps AP status current before the breach becomes expensive.
- Monitors invoices nearing due date across AP queues and inboxes
- Chases missing approvals, fields, or attachments before the payment window closes
- Prepares exceptions with the recommended next action for a human approver
- Updates payment status, timestamps, and rationale in the AP record
Runs through
Approvals stay with the team. Duvo handles the follow-up, reminders, and state tracking around them.
See case details
What Duvo executes
Duvo watches the due-date queue, chases the missing step, and keeps AP status current before the breach becomes expensive.
- Monitors invoices nearing due date across AP queues and inboxes
- Chases missing approvals, fields, or attachments before the payment window closes
- Prepares exceptions with the recommended next action for a human approver
- Updates payment status, timestamps, and rationale in the AP record
Runs through
Approvals stay with the team. Duvo handles the follow-up, reminders, and state tracking around them.
Supply chain
The alert is visible. The recovery work still waits.
Supply teams usually have the signal already. The drag is in checking stock, confirming the slot, chasing the missing party, and moving the right exception before the window closes.
This is where availability, OTIF, and procurement discipline get decided by whether the long-tail work happens daily or waits for the next firefight.
What this team cares about
Availability and exceptions
The stockout alert is visible. The recovery work still waits.
Teams can see the signal. They still need someone to check stock, trigger the right move, chase the missing party, and write the outcome back before the window closes.
Outcome
Fewer out-of-stocks, faster recovery, less firefighting.
Case type
OOS recovery case = one SKU-location alert actioned and written back with evidence.
Best for
What Duvo executes
Duvo turns out-of-stock alerts into closed work across systems, stores, suppliers, and carriers.
- Pulls OOS alerts and sales velocity by SKU-location
- Checks DC stock, inbound POs, and supplier constraints
- Creates the order, transfer, substitute, or escalation in the right system
- Logs evidence, timestamps, and what changed
Runs through
When the recovery needs judgement, the case reaches the right owner with the stock picture and recommended next move already attached.
See case details
What Duvo executes
Duvo turns out-of-stock alerts into closed work across systems, stores, suppliers, and carriers.
- Pulls OOS alerts and sales velocity by SKU-location
- Checks DC stock, inbound POs, and supplier constraints
- Creates the order, transfer, substitute, or escalation in the right system
- Logs evidence, timestamps, and what changed
Runs through
When the recovery needs judgement, the case reaches the right owner with the stock picture and recommended next move already attached.
Supplier follow-up and appointments
The appointment is due tomorrow. Nobody has made the call yet.
A lot of OTIF pain is preventable, but only if someone confirms the slot, resolves simple constraints, and updates the system before cut-off.
Outcome
Fewer refused deliveries, fewer surprises, stronger OTIF.
Case type
Delivery appointment confirmation case = one appointment confirmed or rescheduled with system update and evidence stored.
Best for
What Duvo executes
Duvo proactively confirms appointments, negotiates allowed alternatives, updates TMS and ERP, and escalates only the real exceptions.
- Calls carriers and customer DCs before cut-off
- Negotiates alternative slots within pre-set rules
- Updates TMS and ERP with appointment time, ETA, and references
- Flags repeated no-shows, capacity issues, or critical-customer risk
Runs through
Routine follow-up keeps moving. Capacity, commercial, or customer-critical exceptions pause with the full trail intact.
See case details
What Duvo executes
Duvo proactively confirms appointments, negotiates allowed alternatives, updates TMS and ERP, and escalates only the real exceptions.
- Calls carriers and customer DCs before cut-off
- Negotiates alternative slots within pre-set rules
- Updates TMS and ERP with appointment time, ETA, and references
- Flags repeated no-shows, capacity issues, or critical-customer risk
Runs through
Routine follow-up keeps moving. Capacity, commercial, or customer-critical exceptions pause with the full trail intact.
Procurement and commodity renegotiation
The commodity moved. The renegotiation still waits for quarterly review.
Procurement teams see the top suppliers. The long tail still waits until someone has time to pull market prices, build the file, and open the negotiation that used to happen quarterly.
Outcome
Margin protected earlier, more supplier coverage, negotiation prep before the first call.
Case type
Commodity action case = one trigger threshold crossed, the exposure mapped, and the negotiation case launched with approval.
Best for
What Duvo executes
Duvo watches the trigger, assembles the exposure, drafts the outreach, and keeps the negotiation moving while the savings window is still open, including the suppliers that would normally wait for review.
- Monitors agreed price thresholds and supplier exposure continuously
- Pulls contract terms, deltas, and supplier history into the negotiation case
- Drafts the outreach or call prep and pauses for approval where needed
- Tracks responses and updates the commercial record
Runs through
The buyer still decides on the commercial move. Duvo makes sure the case is ready before the window closes.
See case details
What Duvo executes
Duvo watches the trigger, assembles the exposure, drafts the outreach, and keeps the negotiation moving while the savings window is still open, including the suppliers that would normally wait for review.
- Monitors agreed price thresholds and supplier exposure continuously
- Pulls contract terms, deltas, and supplier history into the negotiation case
- Drafts the outreach or call prep and pauses for approval where needed
- Tracks responses and updates the commercial record
Runs through
The buyer still decides on the commercial move. Duvo makes sure the case is ready before the window closes.
Sales
The order came in. A rep still has to decode it.
Sales work breaks when the customer does not stay inside the clean portal. Orders, promo details, and follow-up requests arrive through messages, calls, spreadsheets, and half-complete forms.
The point is not replacing the rep. It is taking the repetitive interpretation, cross-checking, and handoff work off the critical path so the team can actually sell.
What this team cares about
Order capture and exception handling
The order came in on WhatsApp. A sales rep still has to interpret it.
Customers do not always use the portal. Orders arrive through WhatsApp, email, and phone notes, then get keyed in manually, clarified, and chased before anyone can process them or the rep can get back to selling.
Outcome
Cleaner order intake, fewer manual touches, more selling time for reps.
Case type
Order intake case = one inbound order interpreted, validated, staged or booked, and routed only if a human decision is actually needed.
Best for
What Duvo executes
Duvo interprets inbound orders, resolves simple ambiguities, converts them into the right system action, and escalates only the edge cases.
- Reads inbound messages, attachments, and call notes
- Validates SKU, pack size, quantity, and missing fields against the live catalog
- Creates or stages the order in ERP or the customer portal
- Returns the clarification or handoff only when the ambiguity is real
Runs through
Sales reps stay in the loop for true judgement calls. Duvo handles the repetitive clarification and data-entry work around them.
See case details
What Duvo executes
Duvo interprets inbound orders, resolves simple ambiguities, converts them into the right system action, and escalates only the edge cases.
- Reads inbound messages, attachments, and call notes
- Validates SKU, pack size, quantity, and missing fields against the live catalog
- Creates or stages the order in ERP or the customer portal
- Returns the clarification or handoff only when the ambiguity is real
Runs through
Sales reps stay in the loop for true judgement calls. Duvo handles the repetitive clarification and data-entry work around them.
Promotions and trade-spend execution
The promo is approved. The setup still has to survive the handoffs.
Promo dates, mechanics, funding, and payout checks live across spreadsheets, portals, emails, and ERP records. Teams notice the error after launch or weeks after the event closes, when the next one is already committed.
Outcome
Cleaner launches, fewer payout disputes, faster post-event follow-through, and clearer trade-spend control.
Case type
Promotion execution case = one promotion validated, launched, or closed with supporting evidence written back.
Best for
What Duvo executes
Duvo validates the setup, moves the handoffs, gathers the post-event evidence, checks the payout logic, and writes the decision trail back into the operating record.
- Checks mechanics, price points, dates, and funding before launch
- Builds the execution checklist across retailer portal, ERP, and internal approvals
- Collects post-event evidence and validates claims or deductions
- Writes the decision and supporting evidence back
Runs through
The workflow can pause for commercial approval, then resume through setup and post-event validation without losing the thread.
See case details
What Duvo executes
Duvo validates the setup, moves the handoffs, gathers the post-event evidence, checks the payout logic, and writes the decision trail back into the operating record.
- Checks mechanics, price points, dates, and funding before launch
- Builds the execution checklist across retailer portal, ERP, and internal approvals
- Collects post-event evidence and validates claims or deductions
- Writes the decision and supporting evidence back
Runs through
The workflow can pause for commercial approval, then resume through setup and post-event validation without losing the thread.