Customer stories.

For a high-growth retailer, the annual negotiation determines the year's margin. But the process was throttled by manual execution. Critical terms (rebates, volume incentives) were buried in thousands of email threads, and every week of delay meant operating on old terms — bleeding potential margin.

Modern finance teams use tools like FloQast, but they lack the throughput to feed them. Highly paid analysts spent days manually logging into disparate ERPs and portals to download CSVs. This created data drift, Friday panic, and a lack of auditability for the CFO.

In high-volume grocery, goods constantly move between "Reserve" and "Repack" zones. Tracking these moves required a manual "WMS-to-Finance" copy-paste loop. A single typo created "Phantom Inventory" — where the system thinks stock exists, but the shelf is empty — killing sales and availability.

The retailer generated proposed supplier orders inside in-house-built tools, but core products still suffered from persistent stock-outs. Orders were often suboptimal — wrong timing, wrong quantities, missed constraints. Manual checking couldn't scale to thousands of SKUs, and traditional integration work like APIs or refactoring internal tools was too slow given IT capacity constraints. The result: industry average baseline availability on A+B products, with millions in lost sales sitting on the table.

Rohlik Group buys thousands of commodity-linked SKUs across five European markets. Dairy, coffee, cocoa, oils. Prices move constantly. Most retailers track those markets quarterly at best. Many do not track them at all, including Rohlik Group. The buying team that should be negotiating better terms was spending days and weeks on something else first. Ten category managers, pulling data from different sources, trying to see where prices had moved.